Internet Providers Won’t Cut Off Users Over Unpaid Bills for 60 Days


AT&T, Comcast and dozens of other telecommunications firms have committed to not disconnecting service to residential and small business customers who can’t pay their bills because of the coronavirus outbreak, the Federal Communications Commission said on Friday.

The pledge the companies plan to implement also calls for them to open public Wi-Fi hot spots and waive late fees for 60 days.

“I don’t want any American consumers experiencing hardships because of the pandemic to lose connectivity,” the commission’s chairman, Ajit Pai, said on Friday.

As cases of the coronavirus spread across the country, companies have encouraged employees to work more from home. Schools and students are relying on the internet for remote online learning, and doctors and medical professionals are using it for video consultations with patients.

“We know that more Americans than ever before will need internet access for work, education, and health care,” Jessica Rosenworcel, an F.C.C. commissioner, said on Friday. “We also know that this crisis will expose hard truths about the scope for the digital divide.’’

She highlighted the need to have students connected as classes shift to virtual learning because schools have closed.

Ms. Rosenworcel also noted the importance of maintaining connectivity for hospitals, and for patients being treated for the coronavirus and those who are quarantined. “Where data caps and overage fees are in place, they need to be lifted and eliminated,” she said.

Mr. Pai said that at least 69 companies had agreed to the F.C.C.’s “Keep Americans Connected Pledge.”

It was unclear whether customers would have to provide some type of proof of economic hardship related to the coronavirus. The F.C.C. did not immediately respond to an inquiry on Saturday.

John Legere, chief executive of T-Mobile, said Friday on Twitter that “for the next 60 days, we’re ensuring ALL @TMobile & @MetroByTMobile customers that are on plans with data have the connection they depend on.” The company is also boosting its data allowance free for schools and students for the next 60 days.

AT&T said it would not terminate service for home phone, broadband residential or small business customers “because of their inability to pay their bill” related to the coronavirus. The company also said it would waive late service payment fees and keep public Wi-Fi hot spots open “for any American who needs them.”

Comcast said it was making its Xfinity Wi-Fi hot spots available for free and providing unlimited data at no additional charge for the next 60 days. The company is also allowing new customers to receive 60 days of complimentary Internet Essentials service, which is available to qualified low-income families for $9.95 per month.

Mr. Pai applauded the companies that had signed on to the pledge.

“They are stepping up to the plate and taking critical steps that will make it easier for Americans to stay connected during this pandemic and maintain much-needed social distancing,” Mr. Pai said.





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